SHIPPING & RETURNS POLICY
Our goal is to make your ordering process a delightful and hassle free experience. Therefore, to ensure that you are always satisfied and pleased with your purchase, kindly go through our shipping policies and procedures as cited below:-

SHIPPING METHODS & RATES

Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). We kindly ask that you anticipate 20-25 business days for standard shipping. Standard Shipping Charges apply.

 

ORDER STATUS

All orders are processed from Monday to Friday in the order in which they are received. Orders placed after 12:00PM M-Th and 11am Friday will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at free phone number +44-0800-046-5083 or email us at support@mycallblock.com and we would be happy to assist you.

CHANGE SUBMITTED ORDERS

If you need to change an order you have already placed, please contact a Mycallblock Customer Representative at +44-0800-046-5083 or email us at support@mycallblock.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.

REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concern, please contact a Mycallblock Customer Representative at +44-0800-046-5083 or email us at support@mycallblock.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

RETURNS & EXCHANGES

The Mycallblock On The Go comes with a 14 day money back guarantee. Simply return the alarm unit in it's original packaging to Formula Fulfillment - 27 Old Gloucester Street, Camden, London  WC1N3AX within 14 days of purchase for a refund. Once we receive the alarm in it's packaging we will refund you the purchase price less £55 (Postage,paperwork,Sim and Device Activation) within 7 days.

Customers who purchase products from Mycallblock website may return them by mail. Please call +44-0800-046-5083 for more details.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Mycallblock products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any Mycallblock products, please do not hesitate to call us at +44-0800-046-5083, and it would be our pleasure to assist you however we could.